FAQs (Frequently asked questions)

Please see some of our more commonly asked questions, below:

What is my contractual obligation?
None. You are free to use TeleFoniX whenever you choose – or not at all. You are at liberty to switch to another service provider at any time, at no cost and without even notifying us.

Are there any initial, set-up or other fixed charges?

No.

Must I have a BT line?

Although a BT line is best, it is not obligatory.

Is there a minimum call charge?

No.

Is there a call set-up charge?

No.

Are calls metered & billed by the second or by another measurement?

TeleFoniX meters & bills all calls by the second to the nearest .001p. You pay only for the time your call is actually connected.

Is any special equipment or software required?

Normally, no. however, you may choose to reprogram any PABX equipment you may have – the choice is yours. Normally TeleFoniX makes direct arrangements with BT for automatic call routing.

Do I need to dial any special numbers?

No.

Will I receive fully itemised bills?

Yes – although you can choose to decline. And you can receive them by virtually any medium you specify. (We think it is good to have them in electronic format so that you can store and analyse the data with ease).

Can TeleFoniX take over the provision of my line from BT or other supplier?

Yes – and save you 10% on that cost also.